Can I cancel the order to place a new one if I forgot to apply the discount code?

If you forgot to apply a discount code to your order, unfortunately, we cannot apply it retroactively. However, you can cancel your current order and place a new one with the discount code applied. Here are some steps to follow:

1. Contact our customer support team within 2 hours of placing your original order. You can reach us via email at cs@agiftcustomized.com.

2. Request an order cancellation and provide us with your order number and the reason for cancellation.

3. Once we receive your cancellation request, we will process it within 24 hours and send you a confirmation email.

4. Place a new order with the discount code applied.

5. If you have any issues or questions regarding the cancellation or new order, please do not hesitate to contact our customer support team.

Please note that if your original order has already been processed and shipped, we cannot cancel it. For more information on our return policy, please visit our website or contact our customer support team.

We understand that mistakes happen, and we are here to help you make things right. Our customer support team is always available to assist you with any questions or concerns you may have. Thank you for choosing A Gift Customized, and we look forward to serving you again in the future.