We’re sorry to hear that you haven’t received your order.
Please make sure you've done the following:
- The carrier may have placed it in a safer location, please check: Mailbox, Porch, Garage, any area out of potential weather hazards, Exterior doors, and any locations where the package could be placed.
- Check your mailbox again as some packages come separately from your regular mail.
- Check with others in your house who may have accepted it.
- If you live in an apartment complex, please contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping
- In rare cases, package may show as 'delivered' but could take additional 24 hours.
If you still can’t find your parcel please contact us as soon as possible with your order information; including order number, email and shipping address, and one of our agents will assist you right away.
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